Terms of Service

TravelVibe (the "Platform") is operated by Travel Vibe Shanghai Co., Ltd. Using AI, we generate travel itinerary suggestions based on your preferences and provide booking and fulfillment services for vetted local immersive experiences.

Individual experiences are delivered by local providers we have vetted. Your booking contract is with the Platform's operating entity, with rights and obligations governed by the Travel Service Agreement signed with each order.

The Platform uses online payment. When ordering, you sign the Travel Service Agreement and save a payment card — no charge is made at that time; the card is only verified and stored.

The actual charge is made automatically 48 hours before the first day of your itinerary, for the total amount stated in the order. Immediately after the charge, we send a final confirmation email containing each local host's email address and phone number.

You will receive a trip reminder email 96 hours before your trip starts. If the charge fails, we will notify you by email to update your payment method within 12 hours; otherwise the order is automatically cancelled at no cost.

The Platform is responsible for itinerary curation, coordinating order fulfillment, and liability for services provided by it and its suppliers, and maintains travel agency liability insurance, as further specified in the Travel Service Agreement.

Providers are independent operators; no employment or partnership relationship exists between them and the Platform. We vet providers' credentials and manage them on an ongoing basis — service quality issues during fulfillment can be raised with us directly.

The Platform is not liable for losses arising from activities undertaken after leaving the group, violations of safety instructions, or your own medical conditions, but will make reasonable efforts to assist. We recommend disclosing health conditions truthfully and exercising independent judgment before any experience.

Itinerary suggestions are generated automatically by AI and are for reference only. AI may produce inaccurate, incomplete, or outdated information (such as opening hours, prices, routes, or weather suitability).

Final arrangements are subject to your confirmation with the provider. The Platform makes no warranty and accepts no liability for any consequences of relying on AI suggestions.

After you place an order, we send an order confirmation email stating the order details and charge schedule.

Before the charge (more than 48 hours before your trip starts): you may cancel unconditionally and free of charge at any time — no payment has been taken, so no refund process is needed. You may also reschedule once for free or switch to another itinerary in the same destination (price difference settled).

After the charge (within 48 hours of the trip start): the order is non-cancellable and the charged amount is non-refundable (guides, vehicles and providers are already confirmed). In the event of force majeure preventing the itinerary, the charged amount is refunded in full.

You agree to provide truthful, accurate information (such as email and trip dates) and to comply with local laws at the destination and the reasonable requirements of providers.

You are responsible for your own personal and property safety, for participating in physical or higher-risk experiences within your ability, and for arranging your own visa, insurance, and other travel necessities.

The Platform's brand, interface, copy, itinerary templates, and other original content are owned by the Platform and may not be used commercially without permission.

Some images are sourced from third-party libraries; their copyright belongs to the original authors and they are used for illustrative purposes only.

The Platform is provided "as is" without warranty of uninterrupted, error-free, or fully accurate service.

To the maximum extent permitted by law, the Platform is not liable for any indirect, incidental, punitive, or consequential damages. Where liability is found, it is limited to the amount actually paid for the relevant order.

We may update these terms from time to time; the latest date will be noted on this page. Continued use after an update constitutes acceptance of the revised terms.

These terms are governed by the laws of the People's Republic of China; unresolved disputes shall be submitted to the competent people's court in Shanghai, where the operating entity is located (consistent with the Travel Service Agreement).

For any questions about these Terms of Service, contact us at: hello@travelvibe.com